Overview:
A videographer from Anantapur, Andhra Pradesh encountered a firmware corruption issue with his Seagate 4TB external hard drive. Unable to access his data, he reached out to our office for assistance. After diagnosing the hard drive and performing the data recovery process, we successfully recovered all his data.
Client’s External Hard Disk Issue and Data Recovery:
One day, a power fluctuation occurred in Anantapur, causing the videographer to lose access to his external hard drive. The drive was not showing up on his system, leading to extreme anxiety. In his distress, he contacted our office and explained the issue he was facing.
Courier to Our Data Recovery Center:
Our team instructed the client to courier the hard drive to our office for further examination. We assured him that we would diagnose the hard disk and inform him of the problem and data recovery charges. He promptly sent his hard drive from Andhra Pradesh to our Hyderabad office.
Identifying the Hard Drive Issue:
Our data recovery experts conducted a thorough diagnosis of the Seagate 4TB hard drive. The diagnosis revealed that the hard drive’s firmware was corrupted. The client had crucial data stored on the drive and expressed a strong desire to recover it. He requested us to proceed with the data recovery process.
Firmware Repair and Recovery Procedure:
Our data recovery experts began repairing the firmware using professional data recovery tools. Once the firmware was repaired, we initiated the data recovery process from the firmware corrupted hard disk.
Successful Data Recovery:
We created an image of the hard drive in our data recovery tool, ensuring that the image was encrypted. We requested the client to provide a backup hard drive for restoring his data. Upon receiving the backup hard drive, we successfully restored all his data.
Client’s Relief and Gratitude:
The client was overjoyed and expressed immense relief upon recovering his precious data. As a videographer, the data contained important videos and photographs, making the recovery even more significant for his professional work.
Data Loss Prevention Tips:
As part of our service, we provided the client with data loss prevention tips to help him safeguard his data in the future.